Information about HASCO and coronavirus (COVID-19), including office closures.
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Coronavirus (COVID-19) Information and Resources

HASCO Information:

Office Closures

In order to best protect the health and safety of our clients and employees, HASCO’s office will be closed to the public until further notice.  While we are limiting in-person access, staff will continue to be available by phone, email and mail to assist clients and the public with housing solutions.  If you have paperwork to drop off, please deposit it in the drop box located outside HASCO’s main office.  Stay safe.

Housing Choice Voucher Holders – Income Changes

HASCO is prioritizing change of circumstances requests related to lost wages.  If you lose your income source or start to receive unemployment or Paid Family and Medical Leave, please report these changes within 10 days so your Housing Specialist has time to make the adjustment to your rent portion.

Basic Needs

EBT Online Purchase Pilot

REMINDER: COVID-19 Home-Bound Clients can use EBT Online Purchase Pilot

The EBT Online Purchase Pilot, which started on January 29, 2020 in Seattle, expanded state-wide on March 1, 2020.

How does this pilot benefit clients?

Online EBT shopping with home delivery is a huge benefit to homebound elderly and disabled individuals and to those who otherwise can’t access healthy and affordable food in their communities. Many individuals may no longer have to rely on others to shop for them. In addition, this pilot provides alternative shopping options during the COVID-19 epidemic.

Which EBT benefits can cardholders use to make online purchases?

  • Walmart shoppers will be able to use both food and cash EBT benefits.
  • Amazon shoppers will be able to use food EBT benefits.

DSHS is participating with the USDA, Amazon and Walmart in a two-year federal demonstration project to test the feasibility of internet purchases made by EBT cardholders.

 

Meals and Grocery Delivery

Special Shopping Hours:

Some grocery stores are offering special shopping hours for their at-risk customers. This may include seniors, pregnant woman, and individuals with compromised immune systems. If you are interested, please check with your local grocery stores to see if they are providing this service and for more information.

Online Ordering:

Many grocery stores in the area have online ordering services where you can choose to have your groceries delivered or pick them up outside the store. These services may incur an additional fee. Please check with your local stores to see what options they have available.

Bethany Church

Bethany Church offers errand services for Seniors and backpacks for children. For more information visit – https://bcachurch.com/coronavirus/

FoodFinder

FoodFinder is a safe, secure and award-winning mobile and web app that gives food insecure children and their families a way to find free food assistance programs quickly.

Enter your location and find food providers near you with their hours of operation or contact information.

For information on how to download and use the app, please visit: https://foodfinder.us/

Utilities

Washington State Cell Phone Carriers Will Provide Lifeline Services to Eligible Clients

Lifeline is the Federal Communications Commission’s (FCC’s) program to make communications services accessible to low-income consumers. Lifeline provides subscribers a discount on monthly telephone service, broadband Internet access service, or voice-broadband bundled service purchased from participating providers.

Lifeline is available to eligible, low-income consumers in every state, commonwealth, territory, and on Tribal lands. The Lifeline program is administered by the Universal Service Administrative Company (USAC). USAC is responsible for data collection and maintenance, support calculation, disbursements, and assisting consumers with Lifeline eligibility and enrollment for the program. 

 The following Lifeline service providers are active in Washington:

How do people apply for the lifeline?

Federal regulations (47 CFR Part 54, sec. 54.400) allow one Lifeline subsidy per household. This means that client must choose whether they want the subsidy applied to a landline or cell phone.

Landline

  • Contact your local landline phone service provider and request a Lifeline Application. If you are eligibility, the local phone company will apply Lifeline subsidy to your phone bill.

Cell phone

  • You must apply with a Lifeline cell phone provider in Washington. After you complete your phone company’s application for Lifeline services, you will receive a cell phone by mail if you are eligible.
Utility Bill Assistance

Some utility companies are taking extra measures to assist people impacted by the changes due to the COVID-19 virus. Check with your utility provider by visiting their websites or calling them to determine if they are offering any assistance.

 

Internet Essentials – Through Comcast Xfinity

With the current health crisis, Internet Essentials (IE) affordable Internet program has made some updates to ensure that all families that need Internet can get access.

  • New Internet Essentials customers will receive 60 days complimentary service.  After 60 days, the monthly fee will default back to $9.95/month.  The best way for folks to sign up is from their smartphone, tablet or computer via InternetEssentials.com.
  • Increasing speeds for all Internet Essentials customers(new and existing IE customers) from 15/2 to 25/3 Mbps (current customers will be automatically increased with no action on their end).  This will remain the speed going forward.
  • All Internet Essentials customers are eligible to purchase a low-cost computer.
  • Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit xfinity.com/wifi.  Once at a hotspot, consumers should select the ‘xfinitywifi’ network name in the list of available hotspots then launch a browser.

 

In addition, we are….

  • Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans.  
  • No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.
  • News, Information and Educational Content on X1 and Flex Platforms: For those with school-age students at home simply say ‘education’ into the X1 voice remote to find educational collection for all grade levels in partnership with Common Sense Media.  And to help keep customers informed, we also have created a collection of the most current news and information on Coronavirus. 
  • 24×7 Network Monitoring: Comcast’s technology and engineering teams will continue to work tirelessly to support our network operations. We engineer our network capacity to handle spikes and shifts in usage patterns, and continuously test, monitor and enhance our systems and network to ensure they are ready to support customer usage. Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. We are monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.

 

Wi-Fi Hotspots Available

Approximately 300, new, drive-in Wi-Fi hotspots are coming online statewide. A map of locations will be updated as more sites are available. 

Hotspots will primarily work in parking lots with some sites offering indoor public access during business hours. Everyone using the sites must practice social distancing and wear a cloth face covering if necessary.

Visit the Washington State Broadband Office website for more information.

Government Assistance

Disaster Cash Assistance Program (DCAP)

The Department of Social and Health Services is activating the Disaster Cash Assistance Program, or DCAP, beginning April 17, 2020. This program is intended to help some Washingtonians meet their basic needs during the state of emergency caused by COVID-19 state of emergency.

In response to the COVID-19 pandemic, Governor Inslee declared a state of emergency for all counties in Washington state. This allows DSHS to issue benefits under the Disaster Cash Assistance Program to families and individuals who wouldn’t normally be eligible for cash benefits.

How to Apply

This program requires an interview via telephone. Households can apply by:

  • Applying online at WashingtonConnection.org and then calling the Customer Service Contact Center at 877-501-2233 to complete the required interview.
  • Calling 877-501-2233 to complete the whole application process.
    • Please be aware that the Customer Service Contact Center is experiencing very high call volumes and you may have a long wait time. The best time to call is before 11 a.m. The busiest time to call is 11 a.m. to 2 p.m. They can determine your eligibility for all of their programs in one interview.

Note – You are not required to be a U.S. citizen or to have certain alien status to receive DCAP. Any DCAP payment is excluded from the public charge test. You also are not required to provide a Social Security number to receive DCAP.

For more information on DCAP, visit https://www.dshs.wa.gov/alert/covid-19-information.

Unemployment Guidance

 

WA Employment Security Department’s website has information on Unemployment and assistance for workers impacted at this time – https://esd.wa.gov/newsroom/covid-19

Health/Medical

Managed Care Organization

Medicaid eligible individuals receive health coverage through a Managed Care Organization (MCO). Individuals and families with specific medical questions related to COVID-19 can call their MCO Nurse Helpline 24/7 (Phone Numbers below)

Here are the five health plans and their contact information. Not all plans are available in all areas of the state.

Main Phone: 1-800-600-4441 | Nurse Helpline: 1-866-864-2544

  • Community Health Plan of Washington (CHPW) – chpw.org

Main Phone: 1-800-440-1561 | Nurse Helpline: 1-866-418-2920

Main Phone: 1-877-644-4613 | Nurse Helpline: 1-877-644-4613

Main Phone: 1-800-869-7165 | Nurse Helpline: 1-888-275-8750

Main Phone: 1-877-542-8997 Nurse Helpline: 1-877-543-3409

 

Prescription Delivery or Medical Errands

If you need prescription delivery, check with your current or local pharmacies for delivery service options. Some pharmacies, such as Walgreens, CVS, and Bartell Drugs have delivery options available. You will need to contact the pharmacy for more information, such as possible restrictions and fees.

Outside of local pharmacies, there are additional medication delivery services available. Some options are express-scripts.com, pillpack.com & nowrx.com. You will need to contact each service for more information, such as possible restrictions and fees.

 

Emergency Dental Van Services

 A local non-profit organization is offering free weekly emergency dental services in Lynnwood. The organization will be offering emergency drive-up services for those who are in need of immediate dental care.

 Medical Teams International will be setting up mobile dental vans at the following Locations:

  • Alderwood Community Church — Wednesdays

3403 Alderwood Mall Blvd. Lynnwood, WA — 8 a.m. to 2 p.m.

  • Lynnwood Food Bank – Thursdays

5320 176th St. S.W. Lynnwood, WA — from 8 a.m. to 5 p.m.

For more information and a full list of the services they are able to provide, please visit: medicalteams.org

Or Call: (425) 284-1950

Back-up Caregivers and Personal Emergency Response System

The Developmental Disabilities Administration wants you to have information about back-up caregivers and personal emergency response systems.

Click on this link to find out more about:

  • What to do if your caregiver is unable to provide care;
  • What is PERS?
  • Who can receive this service?
  • How do I get this service?
  • How do I find a provider?
Domestic Violence Services

If you or someone you know is a victim of domestic violence, Domestic Violence Services of Snohomish County can help.  They provide free and confidential services: emergency shelter, legal advocacy, support groups and domestic violence education. 

For information, please call their 24-hour crisis hotline:  425-25-ABUSE (425-252-2873) or visit their website dvs-snoco.org/.

 

 

Mental Health Support

Recovery Services

Washington Recovery Helpline

Washington Recovery Helpline is a program of Crisis Connections. They offer an anonymous, confidential 24-hour help line for Washington State residents. This help line is for those experiencing substance use disorder, problem gambling, and/or a mental health challenge. Their professionally-trained volunteers and staff provide emotional support. They can also connect callers with local treatment resources or more community services. To contact them, please visit http://www.warecoveryhelpline.org/ or call 1-866-789-1511 | (TTY) 1-206-461-3219.

 Narcotics Anonymous (NA)

For individuals with access to a smart phone or computer, you can attend virtual NA meetings by downloading the Zoom Cloud Meetings app. You will need to contact your local NA chapter to access their meeting code.

Additionally, there are a couple Facebook community pages that are open to the public: Quarantined Recovery & Quarantined NA. To find these groups and possibly more, go to Facebook and search for the groups using the search bar.

For individuals who just need to talk, there are a number of sober volunteers available for support. To reach help, call the 24-Hour Helpline at (425) 609-6170 and they will connect you with a sober volunteer.

Alcoholics Anonymous (AA)

There are telephone and chat meetings available for Alcoholics Anonymous support. To get in contact with one of these meetings, call the 24-Hour hotline at (253) 474-8897. The 24-Hour hotline can also be used for individual help calls.

Additionally, below are contact details for a men’s and a women’s group.

Lastly, there is a Facebook group that has support and information available. It is a private group, which means users will have to answer a few questions prior to being approved to participate. The group name is area72. You will need to go to Facebook and search for the group by name.

Behavioral and Mental Health

Taking Care of Your Behavioral Health

SAMHSA recognizes that social distancing and quarantine may come with concerns for individuals, families, and communities. Therefore, they have compiled these Tips For Social Distancing, Quarantine, And Isolation During An Infectious Disease Outbreak for use during this time.

Washington Recovery Helpline

Washington Recovery Helpline is a program of Crisis Connections. They offer an anonymous, confidential 24-hour help line for Washington State residents. This help line is for those experiencing substance use disorder, problem gambling, and/or a mental health challenge. Their professionally-trained volunteers and staff provide emotional support. They can also connect callers with local treatment resources or more community services. To contact them, please visit http://www.warecoveryhelpline.org/ or call 1-866-789-1511 | (TTY) 1-206-461-3219.

 

COVID-19 Emotional Support – Through DDH

During this difficult and stressful time, people seeking emotional support related to COVID-19 can contact DDH (Disaster Distress Helpline) at 1-800-985-5990 or text TalkWithUs to 66746 to talk with crisis specialists. DDH is available 24/7.

Additionally, North Sound 211 is available Monday – Friday, 8 AM to 5 PM and has been building a resource library specific to COVID-19. After hours, 211 has a recorded message with additional information for callers.

Children/School

Covid-19 Emergency Response DIAPERS, WIPES AND BABY FORMULA

Catholic Community Services (CCS) and our PREPARES Program have received special funding from Community Foundation of Snohomish County to distribute emergency baby diapers/wipes, baby formula to residents of Snohomish County who have been impacted by the occurrence of the Covid-19 virus. They have joined forces with community partners to coordinate distribution sites throughout the county.

For general information, please call CCS PREPARES Program @ 206-487-2414 and/or Snohomish County Network Builder @ 425-760-1895. To obtain these items, contact the distribution sites listed below.

Distribution Sites to pick up Diapers/Wipes/Formula:

  • NORTH COUNTY:
    • Community Food Bank – Stanwood @ 360-629-2789
    • Community Food Bank – Darrington @ 360-631-3175
  • CENTRAL COUNTY:
    • Community Food Bank – Marysville @ 360-658-1054
  • WEST COUNTY:
    • Our Lady of Perpetual Help – Everett @ 206-487-2414
    • VOA Pop-Up Food Pantry – Casino Road/South Everett @ 425-344-6000
  • EAST COUNTY:
    • Vincent de Paul – Monroe @ 425-513-6053
    • VOA Resource Center – Sultan @ 360-793-2400
  • SOUTH COUNTY:
    • Pius Catholic Church – Mercy House – Mountlake Terrace @ 206-487-2414

DIAPERS/WIPES/FORMULA AVAILABLE AS LONG AS SUPPLY LASTS

Support Your Kids’ Learning

Resources for Parents to Support Kids’ Learning – From WA Family and Community Engagement Trust

 

What should my student be learning? 
Find your state learning standards per grade level.

Visit the WA State Office of Superintendent of Public Instruction for latest public education information OSPI.

Read this CNN blog – How parents can “Home School” their children at home

Use appropriate technology – Below are links to tools from Common Sense Media to help parents and caregivers keep kids focused and learning at home.

Media recommendations for entertainment
Hand-picked, age-appropriate media suggestions to keep the whole family engaged.

Stress-management resources

You can always visit commonsensemedia.org or commonsense.org/education for more resources and support.

School District Supports

Many school districts are providing support to students and their families by offering meals. Contact your school district or check their website for more information on the support they are providing.

 

Darkness to Light

Darkness to Light focuses on preventing child sexual abuse. To find a list of tips to keep your child safe, visit their website here. 

With education and training, most abuse can be prevented or interrupted. Darkness to Light offers training that specializes in the prevention of child sexual abuse, other forms of abuse, and mandated reporting.

For a Free 30 minute online training on talking to kids about safety from sexual abuse, visit their website and use the code: TALK2020.

COVID-19 Information

Department of Health & Washington 211 partnership

The state Department of Health is partnering with Washington 211 to answer your questions about the coronavirus related to your health, jobs, and day-to-day living. They are doing this to better provide the information you need, the way you want it.

Call 1-800-525-0127 and press # or you can also text the word “Coronavirus” to 211-211 for help.

COVID-19 FAQ, Symptoms, and Where to Get Tested

For up to date information on COVID-19 FAQ, symptoms and testing information, please visit the following websites:

Plain Language Coronavirus Information Booklet

This easy to read booklet about the Coronavirus is from SARTAC. It is in English and Spanish. It was written by and for people with developmental disabilities. It focuses on “need to know” information (not “nice to know” information).

Department of Health Information

The Department of Health Website offers information for people experiencing homelessness and other resources in the area. To find this information and more, visit – https://www.doh.wa.gov/Emergencies/Coronavirus

Call Center

The Washington State Department of Health has established a call center to address questions from the public. If you have questions about what is happening in Washington, or how the virus is spread, please call 1-800-525-0127. Phone lines are currently staffed from 6 a.m. to 10 p.m, seven days a week.

Note – This call center cannot access COVID-19 testing results. For testing inquiries or results, please contact your health care provider.  

The Virus and Food

For general information regarding the virus and its association with food:  https://www.doh.wa.gov/Emergencies/NovelCoronavirusOutbreak2020/FoodWorkers

Informational Flyer

Coronavirus – What can you do? Informational Flyer (also offered in Spanish): https://foodsafetyfocus.com/FoodSafetyFocus/media/Library/pdfs/Coronavirus_2019-nCoV_Info_TipsforRestaurants.pdf

Exposure Information

What to do if you were potentially exposed? https://www.doh.wa.gov/Portals/1/Documents/1600/coronavirus/COVIDexposed.pdf

 

Legal

Northwest Consumer Law Center’s YouTube Channel

This YouTube channel has a series of webinar videos regarding consumer protections during the coronavirus pandemic.

Curious about any of the following topics?

  • Bankruptcy & COVID-19: Should I File? And Other Considerations During A Financial Crisis
  • Managing Consumer Debt Amid COVID-19: Credit Cards, Medical Bills, and More
  • Your Student Loans & COVID-19: Interest Waivers, Pausing Payments, and Other Options Available for Borrowers
  • Your Mortgage & COVID-19: An Update on Foreclosure
  • Landlord/Tenant Law & COVID-19: An Update on Washington’s Eviction Moratorium and Options for Renter’s

Find each webinar listed above here: https://www.youtube.com/channel/UCI_8waQBk5bJ9X8ZQRo1igQ

Statewide Eviction Moratorium

Governor Inslee issued a proclamation that prohibits landlords from evicting a tenant for failure to pay rent.  While you may not be evicted right now for failure to pay your portion of the rent, when that order is lifted, you will still owe any back rent and could be evicted in the future if you fail to pay it back.  The Office of the Attorney General created a hotline for complaints about evictions in violation of the governor’s moratorium on certain residential evictions during the COVID-19 public health emergency.​

Other Agency Updates

DSHS Community Services Offices

In response to COVID-19, the CSOs (DSHS Offices) will have very limited face to face services for customers effective 3/20/2020.  DSHS encourages clients to take advantage of telephone and online options to access services from the safety and convenience of their own homes. Doing so helps everyone practice social distancing requirements.

Community Services Offices will offer these in-person services only:

  • Supplying WorkFirst vouchers for support services (pre-arranged with WorkFirst case manager)
  • Providing gas cards (pre-arranged)
  • Issuing initial EBT cards for new food assistance applications or emergency replacements
  • Receiving paperwork (via drop boxes at CSO) such as verification submissions, report changes or applications for review

 

The full scope of Community Services Offices currently available by phone at

1-877-501-2233:

  • Available language options – Spanish, Russian and English. Staff can provide interpreter services in other requested languages
  • NEW – clients can now apply and/or complete a review by phone for all programs such as food, cash, medical and Medicare Savings without applying by paper or online  
  • Regular services – clients can report changes, make case inquiries and request EBT card replacements
  • Clients may experience longer-than-normal wait times as they adjust to this new service delivery model

Services available online at WashingtonConnection.org

Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.

 

 

DSHS Community Services Division (CSD) Program Updates

In response to the ongoing outbreak of the COVID-19 virus in Washington state, the DSHS Community Services Division (CSD) has been rapidly identifying and implementing waivers from federal and state requirements and making policy and service delivery changes to help meet the needs of their clients and staff. Please visit their website at https://www.dshs.wa.gov/esa/policy-changes-response-covid-19 for updates on the following programs:

  • Basic Food
    • Basic Food Employment and Training (BFET)
    • Abled-Bodied Adults Without Dependents (ABAWD)
  • Disaster Cash Assistance Program (DCAP)
  • Temporary Assistance for Needy Families (TANF)/WorkFirst
  • Aged Blind or Disabled (ABD)/ Housing Essential Needs (HEN)
  • Classic Medicaid Eligibility

For more updates on DSHS Programs, please visit their Covid-19 information page at https://www.dshs.wa.gov/alert/covid-19-information.

Everett Vet Center

The Everett Vet Center is still in operation. However, their clients are doing phone sessions individually, or group telehealth and conference calls. Their VSO services are on hold until further notice. Pretty much all business is being conducted via phone and telehealth.

Homage Services

Homage’s building is currently closed to the public, but fully operational assisting older adults and persons with disabilities throughout Snohomish County.

  • Transportation DART and TAP are running.
  • Nutrition Meal on Wheels is running.
  • Congregate meals sites are doing sack lunches only.
  • Social Services programs are doing services over the phone. Their resource line is taking live calls Monday – Friday 8:30-4:30.
  • Minor Home Repair is doing emergency repairs only.
  • Mental Health and Wellness Programs are taking referrals and servicing clients over the phone.

If you have an older adult that is impacted the COVID crisis and they fear leaving their home, need food, basic supplies and assistance, please have them call Homage’s resource line 425-513-1900. They do NOT have to be 60 years of age.  There are several adults under 60 that have under lying medical conditions that are at risk.  With the client’s permission you may also make referrals to seniorinfo@homage.org or call Homage and they would reach out to the client as well.

Other – By City

Lynnwood Connects Check-In

The Lynnwood Connects Check-In program is a weekly phone call to see how residents are doing and share a friendly conversation.

Lynnwood Connects Check-In calls are intended to provide an opportunity to connect to those who may be feeling socially isolated by linking individuals with a friendly, caring City of Lynnwood staff member.

Check-In calls can be provided in Arabic, Chinese, German, Korean, Russian, Spanish, and Ukrainian.

Lynnwood Connects Check-In is:

  • A weekly phone or email check-in within a scheduled time frame.
  • An opportunity for Lynnwood staff to chat with you to see how you are doing and provide social connection.

Lynnwood Connects Check-In is not:

  • A crisis phone line  If you have a non-medical emergency, please call the Care Crisis Response Services at 1-800-584-3578 or 425-258-4357
  • Therapeutic Counseling
  • Medical Visit/Telehealth  If you have a medical emergency, please call 9-1-1
  • Resource referral service If you are seeking resources or need help, please call 2-1-1 for assistance.

You can enroll* in the Lynnwood Connects Check-In program two ways:

  • Complete an online form: HERE

Call 425-670-5035 and leave a voice message.  Be sure to leave your name, phone number and best time to reach you. We will contact you to register you over the phone

Religious Services

Some churches have advertised that they are continuing Services by Live Streams that you can access for free. Most services offered are linked through a YouTube channel and typically can be accessed through the church’s website if available.

  • If applicable, some churches suggest checking their Facebook page for updated information, as this is their preferred method of updating the public.
  • Check your churche’s website to see if they offer prayer requests – these are often submitted through their website or email.

Please contact your local church for the most accurate updates and resources. Most organizations are responding day by day, so there are constant updates and changes happening.